Effective July 20, 2014
Guest means an individual who searches and Books Products or Services on our Site without being a Member.
Member means an individual who has registered on the www.uquib.com site.
Member ID means the e-mail address or username Members use (with their password) to log into our Site.
uquib, us, our or we means uquib and its subsidiaries and affiliates.
Personal Information means any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred from the information. This includes, for example, name, date of birth, e-mail and mailing address, telephone number, billing and account information and other information incidental to providing Products or Services (including information about individuals traveling with an individual who Books on our Site).
Products or Services means the hotel accommodation, car rental, ground transportation, tours, theater tickets, attractions,and other items available from our Site.
To Book means to reserve.
Session Data means usage and device information. This includes, for example, the type of browser and operating system an individual uses, the IP address of an individual’s device, the domain name of the site from which the individual came, the date, time and duration of the individual’s visit to our Site, the number of visits to our Site, the pages viewed on our Site, the cookies accumulated on the user’s browser, the type of device the individual uses and the unique identifier of an individual’s device.
Site means the www.uquib.com site, the uquib mobile site, Products and Services available from these sites/applications or sub sites.
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If you do not agree with these terms, do not provide any Personal Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Information, we may not be able to provide you Products or Services.
Minors (as defined under the laws of their jurisdiction or residence) are not eligible to use our Site, register for an account or Book Products or Services. We do not knowingly collect Personal Information from any Minor, and will not use this information if we discover that it has been provided by a Minor.
Other Travelers or Contacts
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3. What Personal Information we collect
We collect only such information as necessary to provide Products and Services to you.
When you are just visiting
When you visit our Site as a Guest or Member, we collect Session Data.
When using the uquib mobile site, you may search for Products and Services in the area in which you are located. If you choose to do so, depending on the mobile device or application you are using, we may collect your geo-location information to search for the applicable Products and Services or to personalize and improve your individual viewing experiences on our Site and provide information that may be of interest to you. You may at any time disable our collection and use of your location information by turning location services off at the device level.
When you register as a Member
When you register with us as a Member, you must provide your name and e-mail address. You must choose a password, which will be required to gain access to portions of our Site reserved for Member use. We may also request your home zip code. You may elect to provide other information. Such information may include, for example, date of birth, gender, activities and lifestyle preferences or preferred destinations.
When you Book Products or Services as a Member
When you Book Products or Services as a Member, you must provide payment and billing information and other information required by the travel service provider(s). Such information may include, for example, date of birth, gender, driver information or similar information.
If you choose to use our E-mail Your Itinerary feature, we will send the individual(s) you identify a one-time e-mail with the applicable information. We do not permanently store the name or e-mail address of such individuals.
When you Book Products or Services for a third party
When you Book Products or Services for a third party, you must provide the name of the third party and contact information, payment and billing information and other information required by the guest service provider(s).
When you Book Products or Services as a Guest
When you Book Products or Services as a Guest, you must provide Personal Information required by the guest service provider(s). You must also provide an e-mail address so that we can send you our welcome e-mail and a confirmation of the booking. With the confirmation, we will provide you with a temporary password so that you can return to our Site if you wish to review information about the booking.
When you participate in contests, promotions, raffles or sweepstakes
We may offer you the chance to win a variety of travel-related prizes by sponsoring contests, promotions, raffles or sweepstakes. If you choose to participate, we will collect Personal Information such as your name or e-mail or mailing address.
When you participate in a survey or a focus group
From time to time, we may invite you to participate in a survey or a focus group. You are free to participate or not. We will collect the responses you provide, and will make them anonymous by aggregating them with those of other participants. If you use a bulletin board, blog or chat room on our Site, you should be aware that any Personal Information you submit there can be read, collected or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the Personal Information you choose to submit in these forums. If you wish to request the removal of your Personal Information from our blog, you can do so by contacting us as indicated in Contact Information. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
When we advertise on third party sites
When you visit a site on which we advertise and click through our advertisement, we may place cookies on your computer or use pixel tags. The information that we collect through this technology is not personally identifiable.
When you call or write to our Customer Service
When you call or write to our Customer Service, we collect contact information, including, for example, name, phone number, e-mail or mailing address, and information about the relevant booking as necessary to assist you. For example, if you call for assistance with a pre-existing booking or to Book Products or Services, we may request your name, contact information and payment and billing information.
When we send e-mails or e-newsletters
Supplementation of Personal Information
In order to provide certain services to you, we may on occasion supplement the Personal Information you submitted to us with information from third party sources:
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4. How we use the information we collect
We use Personal Information in order to provide and enhance the Products or Services offered:
Contests, Promotions, Raffles and Sweepstakes
If you participate in a contest, promotion, raffle or sweepstakes, we will only use your Personal Information to notify you if you win. We may send you additional commercial communications only if you have specifically requested when filling out the contest or promotion form. We will share the information you provide us with the entities with which we may have teamed to propose a joint promotion.
We use Session Data to better understand how our Site is navigated to and used, so we can improve our Site s content and ease of use, personalize and improve your individual viewing experiences on our Site and provide information that may be of interest to you. We may use service providers to collect Session Data on our behalf. You may opt-out of certain Session Data being collected by contacting us at firstname.lastname@example.org.
Survey and Focus Groups
When you participate in surveys or focus groups, your participation and responses will be kept confidential and will not be shared with third parties without your permission, except with our service providers.
Aggregated information is information recorded in any form about more than one individual, where the identity of the individual is not known and cannot be inferred from the information. We may use aggregated information to describe our user base to current or potential partners, investors and advertisers; after a survey, to understand and respond to market needs and preferences; or to make recommendations to other users of our Site. For example, if users of our Site who have traveled to a particular destination told us that they had positive experiences at a hotel in that destination, we might recommend that hotel.
What we do NOT do
We do not and will not, at any time, request your credit card information, Member ID, password or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.
Identity theft and the practice currently known as phishing are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, you may want to visit the Federal Trade Commission.
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5. To whom we disclose Personal Information
From time to time, we may disclose your Personal Information as follows:
Disclosure without Consent
Please note that there are circumstances where the use or disclosure of Personal Information may be justified or permitted, or where uquib may be obligated to disclose information without consent. Such circumstances may include:
In order to protect national security and to ensure travel security, the Haitian, the U.S governments and other governments may request access to passenger name records, which typically includes name, flight origin, flight destination, flight time, duration of flight, seat location, travel agent, form of payment, credit card numbers, travel itinerary, address, telephone number and meal requests. In response to such request, uquib and/or its providers will give access to all the information you provide at the time of making the booking to the applicable government agencies of the countries to or from which you are traveling.
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6. How we retain and store Personal information
If you are a Member, we store your Personal Information in your Account. You can access your Account from the home page of our Site, after logging onto our Site. My account contains information about your current, canceled or past reservation. My Account contains your name, e-mail address, e-mail and password settings, and departure city from which you usually travel. It may also contain other information so that you do not need to re-enter it each time you Book a Product or Service. It may also contain your date of birth, preferences or special meals, details about your participation in loyalty or awards programs and applicable membership numbers and other amenities preferences. We also keep your account all other information that you have elected to provide us, such as gender, activities and lifestyle preferences and favorite destinations.
You can access, modify or close your account as described in How to access, modify, or close your account.
Third Parties Personal Information
We will retain in your Account the Personal Information of individuals for whom you have made reservations or to whom we have sent uquib Care Alerts on your behalf.
You can access or modify these third parties Personal Information at any time, as described in How to access, modify, or close your account.
Retention and Storage
We will retain your Personal Information in our databases in accordance with our Records Management Policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for a trip you Booked but had to cancel. We may also need to retain certain information to prevent fraudulent activity; protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.
Your Personal Information will be stored in secured locations and on servers controlled by uquib, located either at our offices or at the offices of our service providers as described in How we protect Personal Information.
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7. How we protect Personal Information
If you choose to contact uquib through our Site, you should be aware that any information transmitted electronically via the World Wide Web might not be secure. uquib assumes no liability for the loss of any information that you transmit to us via the World Wide Web. However, if you provide your credit card information on our Site’s credit card forms or if you choose to search for Products and Services, through the uquib mobile applications, that are located near you and we collect your geo-location, we encrypt the transmission of that information using secure socket layer technology (SSL).
In communicating with you, we may send e-mail as unencrypted plain text because we are aware that most Members and Guests cannot readily process encrypted e-mail. This is done for your convenience, but with the security concern that, if misrouted or intercepted, it could be read more easily than encrypted e-mail.
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8. How to access, modify or close your Account
We endeavor to ensure that Personal Information is as accurate, complete and current as necessary for the purposes for which we use that information. We encourage you to visit your account to review your Personal Information. You can access your Personal Information in My Account and update it or delete inaccuracies, as necessary. For example, you can change at any time your e-mail address, activities and lifestyle preferences, favorite destinations or your preferences for receiving or not receiving commercial communications.
If you wish to close your account, you can do so by contacting us as indicated in Contact Information. We will respond to such requests within 30 days following receipt at the e-mail or mailing address stated above. If we receive your request at a different e-mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. If you request that we close your account, we will promptly do so, to the extent possible. Once your account is closed, however, you will not be able to use many of the services available on our Site to Members, unless you re-register.
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Third Party Advertisers
We use anonymous Session Data, such as the destination of your search, in order to advertise to you on our Site and on other sites. We do not sell your Session Data to any other party in connection with our ad programs but we may use it in order to run ads on behalf of others, such as hotel suppliers. For example, we may serve an hotel ad to you while you are on another site, on behalf of that airline. In such cases, we use third parties to anonymously identify your browser while on another site. You can opt-out of this kind of advertising concact us by clicking here. By opting out of this kind of advertising you may still receive ads from uquib or ads from other parties that are broadly targeted (not on the basis of your Session Data).
As part of the registration process we give you the ability to receive commercial communications about Products and Services, updates to our Site and customized advertisements and promotions that are targeted to you, such as specials, promotions, contests, sweepstakes and other travel opportunities available on our Site and/or sponsored by our travel service providers and advertisers. We send these communications directly ourselves or via service providers. If you do not opt-out from receiving these communications, we will send them to you. At any time you may change your selection to receive or not receive these communications by changing your preferences as described in How to access, modify or close your account. In addition, these communications will include instructions on how to unsubscribe.
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If we decide to change this policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose Personal Information for purposes other than those to which consent has been obtained, unless otherwise required or permitted by law. If we make any material changes we will notify you by e-mail (at the e-mail address specified in your account) or by means of a notice on our Site prior to the change becoming effective. If any proposed change is unacceptable to you, you may request that we close your account, as described in How to access, modify or close your account.
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13. Contact Information
Mail:Uquib, Attn Customer Service Privacy, 8030 NW 96th Terrace Tamarac, FL 33321
Telephone: 954-2344119 (within the United States) or 011 5094300-9612 (In Haiti)